Terms and Conditions of Sale and Use — Luvidora™

Last updated: 17 September 2026

These Terms apply to purchases made through luvidora.com and to the use of our website.

Business operating Luvidora™: Luvidora Sp. z o.o.

Email: contact@luvidora.com

“Luvidora”, “we”, “us” and “our” mean the business identified above. Our store is hosted by Shopify, and we use Shopify Payments to process payments.

Our Returns, Refunds & Warranty Policy provides further information about delivery, returns and our product warranty. Our Privacy Policy explains how personal information is handled.

Please read these Terms before placing an order. They do not exclude or restrict consumer rights that cannot lawfully be excluded or restricted.

1. Using our store

To place an order, you must have the legal capacity to enter into a purchase contract and be authorised to use the chosen payment method.

Please provide accurate contact, billing and delivery details. If you notice an error, contact us as soon as possible. Address changes may no longer be possible once an order has been dispatched.

You must not use our website for fraud, unlawful activity, harassment, infringement of intellectual property rights or unauthorised access to personal information. You must not introduce malicious software or interfere with website security.

2. Products and information

These Terms cover the products offered on our website. The relevant product page describes the features, contents and use of each product.

We take reasonable care to present accurate descriptions and images. Colours may appear slightly different depending on your screen. This does not affect your right to receive products matching their description and agreed characteristics.

Use products in accordance with their instructions, warnings and suitability information. Do not continue using a damaged or malfunctioning electrical product. Contact us if you need help or believe a product is defective.

Individual cosmetic results can vary. General beauty information on our website is not a substitute for professional medical advice. These statements do not remove our responsibility for product safety, accurate descriptions or legally binding product claims.

3. Prices, payment and promotions

Prices are displayed in the currency selected for your shopping region. The checkout shows the order total, applicable taxes and any disclosed additional charges before you pay. Taxes are included in displayed prices where required by law.

Any known destination-related charges not collected at checkout must be disclosed before purchase. We do not use these Terms to impose undisclosed charges after you place an order.

We accept the payment methods displayed at checkout through Shopify Payments. Available methods may vary by location or device. Your bank or card issuer may apply its own currency conversion or transaction fees.

Prices and promotional offers may change for future purchases. Changes do not increase the price of an order already accepted.

Discounts, complimentary gifts and bundle offers are subject to the conditions displayed when you order. An advertised gift included in your accepted offer forms part of that offer. We will contact you if a promised item cannot be supplied. Any substitution requires your agreement.

4. Placing and accepting an order

You can review your items and correct checkout details before submitting payment. By placing an order, you agree to pay the total shown and to these Terms.

We accept your order when we send the order confirmation email. Payment authorisation alone does not constitute acceptance. Please keep your confirmation for reference.

Before acceptance, we may decline an order for a valid reason, such as unavailable stock, unsuccessful payment, a delivery destination we cannot serve or reasonable grounds to suspect fraud. We will notify you and return any payment taken for an order we do not accept.

Once an order has been accepted, we will not cancel it arbitrarily. If fulfilment becomes impossible or a legal restriction prevents supply, we will explain the issue and provide the refund or other remedy required by law.

5. Errors and changes to orders

If we discover a material pricing or description error, we will contact you to explain it. We will not charge a higher price or send a materially different product without your agreement. Any cancellation of an accepted order because of an error must be permitted by applicable law; these Terms do not create an unrestricted cancellation right.

To request an order change or cancellation, email contact@luvidora.com promptly with your order number. We will help where possible. Dispatch does not remove an applicable statutory cancellation or return right.

6. Free standard delivery

We offer free standard delivery on all orders to destinations available at checkout, with no minimum order value.

Orders are normally processed within one working day. Estimated delivery is 3–5 working days after dispatch, unless a destination-specific estimate is displayed before purchase. Working days exclude weekends and relevant public holidays.

During periods of high demand, processing and delivery may take longer. We will notify you of a material delay and explain the available options, including cancellation and a refund where required by law. Where a delay requires your agreement, we will request it.

Tracking information is sent by email after dispatch. Delivery estimates do not remove our obligation to deliver within an agreed period or any applicable legal deadline.

If an order is missing, damaged or incorrect, contact contact@luvidora.com. We will investigate with our fulfilment partner or carrier and arrange the appropriate solution. Using a delivery partner does not remove our obligations as the seller.

We remain responsible for goods until they are delivered to you or a person you have authorised to receive them, subject to applicable law. A tracking entry alone does not prevent you from reporting a delivery problem.

7. Returns and refunds

Our voluntary returns offer allows you to request a change-of-mind return within 60 days of delivery. This additional offer applies to unused, unopened and complete products with their original packaging, accessories and intact original seals, as explained in our Returns, Refunds & Warranty Policy.

These conditions apply to the voluntary offer. They do not restrict statutory cancellation rights or remedies for faulty, damaged, misdescribed or incorrectly supplied products.

Email contact@luvidora.com for the return address and instructions. The policy explains the treatment of complimentary gifts and the dispatch period for voluntary returns.

For a change-of-mind return, you pay the direct return postage unless we have offered free returns or the law requires otherwise. Where a faulty, damaged or incorrect product needs to be returned, we arrange or cover the applicable reasonable return costs.

Eligible refunds are issued to the original payment method for the amount actually paid, together with any other amount required by law. We will confirm issuance by email. Refunds are handled within applicable legal deadlines; your payment provider handles the credit to your account. We do not deduct an undisclosed original delivery charge where delivery was free.

For qualifying UK online purchases, you can generally cancel by notifying us within 14 days after receiving the goods, then return them within a further 14 days. You may inspect goods as you would in a shop. Opening ordinary packaging alone does not remove this right; any hygiene exception applies only where its legal conditions are met. A statutory cancellation does not depend on our approval.

8. Our 12-month limited product warranty

Products supplied by Luvidora include a complimentary 12-month limited warranty from delivery against defects in materials or workmanship during normal use in accordance with the instructions. Products that arrive damaged are also covered.

To request help, email contact@luvidora.com with your order number or other proof of purchase, a description of the issue, clear photographs and a short video showing the fault. If a video is not possible or cannot show the problem, we will agree another reasonable assessment method.

Once a covered defect is confirmed, we will send a brand-new replacement at no cost to you, including delivery. If we require the defective product back, we will cover reasonable return costs. Original packaging is not required for a defect claim.

If the same product is unavailable, we will contact you to agree an appropriate alternative or refund. We will confirm the expected replacement dispatch date by email.

The warranty does not cover ordinary wear or damage caused by accidental drops, misuse or failure to follow instructions. These exclusions do not remove coverage for an unrelated manufacturing defect.

This commercial warranty is additional to statutory consumer rights. It does not restrict an applicable right to a repair, refund, replacement or compensation, and statutory rights may continue beyond 12 months. Further details are in our Returns, Refunds & Warranty Policy.

9. Consumer protections

We supply products subject to applicable legal requirements relating to safety, quality, fitness for purpose and conformity with their description. These Terms do not sell consumer products without their applicable legal warranties or guarantees.

For US customers, this warranty gives you specific legal rights, and you may also have other rights which vary from state to state. We do not disclaim applicable implied warranties.

For Australian customers, rights under the Australian Consumer Law apply independently of our voluntary returns offer and warranty. The applicable remedy depends on the nature of the failure and may include a refund, replacement, repair or compensation. Our replacement service does not override a right to choose another remedy under that law.

10. Reviews and customer submissions

Reviews must reflect genuine experiences. You must not submit content that is unlawful, misleading or infringes another person's rights.

When you submit a review or other content expressly for public display, you give us a non-exclusive, royalty-free permission to display it on our website for that purpose. We may make formatting changes without altering its meaning. You retain ownership of your content.

We may remove unlawful, fraudulent, abusive, irrelevant or privacy-infringing content. We do not prohibit honest criticism or remove a review merely because it is negative.

Private customer service messages and photographs or videos submitted for a warranty claim are not permission to publish that material in advertising. We will request separate permission where needed before using identifiable customer material for promotional purposes.

11. Website content and third-party services

Website text, branding, designs and other materials belong to Luvidora or their respective owners. You may access and save information for personal shopping, reference and exercising your rights. Commercial reuse requires permission unless allowed by law.

We may link to independent websites or make third-party services available. Those providers have their own terms and privacy practices. Our use of Shopify, payment processors or delivery providers does not transfer our seller responsibilities to you or require you to pursue a third party instead of an applicable claim against us.

Website availability may occasionally be affected by maintenance or technical issues. If a problem prevents you from accessing order information or customer support, email contact@luvidora.com.

12. Personal information

Our Privacy Policy explains how we use personal information, including information shared with Shopify, payment partners and fulfilment providers.

Accepting these Terms does not by itself give consent to optional marketing or tracking. Where consent is required, it is obtained separately. We do not send marketing SMS messages.

Where Shopify Network Intelligence is enabled, Shopify also processes information about interactions with our store, other merchants and Shopify to provide enhanced services. This may involve international processing and additional providers, subject to applicable privacy choices. See our Privacy Policy, the Shopify Consumer Privacy Policy and the Shopify Privacy Portal for further information.

13. Product safety and responsibility for injury or damage

Before using a Luvidora product, you must read and follow the instructions, safety warnings and any stated contraindications. You are responsible for considering whether the product is suitable for your personal circumstances, including known allergies, sensitivities or health conditions, based on the information supplied. If in doubt, seek advice from a qualified healthcare professional before use.

Use the product only for its intended purpose and in accordance with the supplied instructions. Do not use a damaged or malfunctioning product, and stop using it if it causes pain, irritation or an unexpected adverse reaction. Contact contact@luvidora.com to report a product safety concern.

Luvidora, the business operating the brand, and its owners, directors and employees shall not be held liable for injury, death or damage caused exclusively by misuse, unauthorised modifications or failure to follow clear and adequate safety instructions and warnings. This exclusion applies only where no product defect, inadequate instructions or warnings, negligence or other breach of a legal duty on their part contributed to the harm, and where applicable law permits the exclusion.

Damage caused solely by misuse, accidental damage or failure to follow reasonable product instructions is not covered by our commercial warranty. This does not excuse a separate product defect or our own fault.

14. Suspending access

We may restrict website or account access where reasonably necessary to address fraud, a serious security threat, unlawful conduct or a material breach of the website-use rules. Where appropriate, we will explain the reason and provide notice.

A restriction does not erase obligations relating to an existing order or remove your rights to customer support, an eligible refund or a warranty remedy.

15. Complaints, applicable law and disputes

Please contact contact@luvidora.com with your order number and a description of the issue so we can try to resolve it.

The law governing your purchase is determined by the applicable legal rules, including the relevant rules for cross-border consumer contracts.

Nothing in these Terms deprives you of mandatory consumer protections that apply to your purchase or prevents you from bringing a claim before a court available to you under applicable law. Contacting us first is encouraged, but is not a condition for exercising rights that the law allows you to exercise directly.

16. Changes and interpretation

We may update these Terms for future purchases and website use. The revision date appears at the beginning of the document. Changes do not retrospectively reduce rights or alter the price or agreed characteristics of an existing order.

Your purchase is governed by the version in force when your order was accepted, together with the relevant product description, agreed offer and policies made available at that time. These Terms do not exclude legally binding statements or representations made before purchase.

If a provision is unenforceable, the remaining provisions continue where they can reasonably operate without it. No replacement restriction is automatically imposed on you. Any ambiguity will be interpreted in accordance with applicable consumer law.

17. Contact

For questions about these Terms, orders, delivery, returns or warranty claims, contact contact@luvidora.com.