Shipping Policy — Luvidora™

Last updated: 17 September 2026

1. Free standard delivery

We offer free standard delivery on all orders to destinations available at checkout, with no minimum order value.

Delivery availability is confirmed when you enter your shipping address at checkout.

2. Processing and delivery times

• Order processing: normally within 1 working day.

• Estimated delivery: 3–5 working days after dispatch.

Processing time is separate from the delivery estimate. Working days exclude weekends and relevant public holidays. Any destination-specific delivery estimate will be displayed before you place your order.

3. High demand and delivery delays

During periods of high demand, including promotional periods, order processing and delivery may take longer than usual. Public holidays and carrier disruptions may also affect delivery times.

Delivery times are estimates rather than guaranteed arrival dates.

4. Order tracking

Once your order has been dispatched, we will send an email containing your tracking information.

If you have not received your tracking details or need help checking your delivery, email contact@luvidora.com with your order number.

5. Shipping address and order changes

Please ensure your name, delivery address, postal code and contact details are correct before completing your order.

If you need to change an address or cancel an order, contact us as soon as possible at contact@luvidora.com. We will help where the change is still possible, but address changes cannot be guaranteed once an order has been dispatched.

If a parcel is returned to the sender, contact us so we can review the reason and arrange the appropriate next steps. Dispatch does not remove any applicable statutory cancellation rights.

6. Missing, damaged or incorrect deliveries

If your order does not arrive, arrives damaged or contains the wrong item, email contact@luvidora.com with your order number and a description of the issue. For damage or an incorrect item, please include clear photographs of the product and packaging where possible.

7. Returns and refunds

For return instructions, refund conditions and warranty claims, please see our Returns, Refunds & Warranty Policy.

8. Contact

For questions about dispatch, tracking or delivery, contact contact@luvidora.com. Please include your order number if your enquiry concerns an existing order.